Your School's Tickets
— raise, track and reply to support requests
Ticket
Subject
Status
Priority
Category
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Settings drag to move
School Information
Live Tracking
Movement history shown on Live Tracking
Movement window for Dashboard map
Map Integration
The Mapbox token is a platform-wide setting managed by your Marauders system administrator, shared across all schools. Contact them if maps aren't loading.
System Roles
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SMTP Configuration
If not configured, new-user credentials will be printed to the server console.
Outlook / Office 365 tip: Use smtp.office365.com, port 587, STARTTLS. Username is your full email address. Use your Microsoft account password or an app password if MFA is enabled.
Support Contact Details
These contacts are shown on the login page so staff can reach support before signing in. UK numbers only.
Twilio SMS Configuration
When configured, SafeguardingPOC sends SMS alerts to parent and emergency contacts for SOS, boundary breach, and Dead Man's Switch events.
Send SMS to parent/guardian/emergency contacts
Get your credentials at console.twilio.com. Buy a UK number (+44) and add it as the From Number. Add parent/guardian numbers to each student record in E.164 format (+44XXXXXXXXXX).
System Alert Monitoring
Control which alert types the system actively monitors and generates. Disabling a type stops new alerts of that kind from being created system-wide — this affects all devices and students immediately. Use with care.
Location / Boundary Breach
Alert when a student leaves their assigned geofence zones
Battery Alert
Alert when device battery falls below 30%
SOS Alert
Alert on emergency SOS button press
Signal Alert (Signal Lost)
Alert when signal strength drops below 20%, or no location/heartbeat is received for the interval below
A Signal Lost alert fires after this many minutes of silence from a device, and clears automatically once it's heard from again.
Dead Man's Switch
Alert when a device stops sending location data for 5+ minutes
Proximity Anomaly
Alert when two devices remain in sustained close proximity (<10 m for 60 s)
Heart Rate Alert
Alert when heart rate reading exceeds 120 bpm
Changes take effect immediately system-wide. Each toggle requires confirmation before applying.
Incident Resolution
Control whether a parent's response is required before an alert can be resolved.
Require parent consent to resolve alerts
When ON, an alert can only be resolved after the parent has agreed. When OFF, staff can resolve without waiting for consent.
Appearance
Choose your preferred display mode
Notifications
Disable audio beeps for all alerts
Receive alert emails to your registered address
Receive SMS alerts to your registered mobile
Mute by Alert Type
Unsaved changes
You've made changes that haven't been saved yet. What would you like to do?
Onboard New Student — UK Safeguarding
1
Personal
2
Address
3
Contacts
4
Medical
Personal Details
Student Photo *(required — shown on map)
JPEG or PNG, max 5 MB
Home Address
Parent / Guardian 1 (Mandatory)
Parent / Guardian 1 Photo (optional)
JPEG or PNG, max 5 MB
Parent / Guardian 2 (Optional)
Emergency Contact (if different from above)
Medical Information
KCSIE 2023 Compliance: All student data is stored securely. Access is restricted to authorised staff only. Data retention follows DfE statutory guidance.
New Monitoring Schedule
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New Group-Geofence Mapping
Multiple active mappings are allowed — each geofence is checked independently.
Setting this to Active will immediately enable geofence monitoring for this group. Ensure the geofence boundary is correctly drawn before activating.
Bulk Upload Mappings
Columns: group_name, geofence_name, is_active (true/false), notes (optional). Group and geofence names must match existing records exactly.
Preview
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Group
Geofence
Active
Notes
Status
—
—
Students
Quick actions
Name
Year
Status
Device
Geofence Mappings
Quick actions
Geofence
Type
Status
Notes
Created
Actions
Confirm
Set as Primary Boundary
School-wide monitoring anchor
Mark as the school's Primary Boundary?
What this means:
This geofence becomes the school's official boundary reference.
When School Boundary Only mode is enabled on the Group-Geofence Mapping page, all students are monitored against this boundary only.
Any previously marked primary geofence will be cleared.
Edit Geofence
New Geofence
After clicking Start Drawing, use the polygon tool on the map to draw the geofence boundary, then click Save Fence.
Edit Schedule
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Create Route Plan
Route Waypoints
Click on the map below to add waypoints. Right-click a marker to remove it.
No waypoints added
Select Target Students
Set Direction
Location Playback
Add New Staff Member
A temporary password will be auto-generated and emailed to the new user. They will be required to set a new password on first login.
DBS Check (UK — Mandatory for School Staff)
Create New Role
Used internally. Lowercase letters and underscores only.
Students
?
—
—
—
Basic Information
Group / Class—
Year—
Device ID—
Live Status
Location Status—
Last Update—
Tracking Accuracy—
Device Status
Battery Level—
Connectivity—
Signal Strength—
Quick Actions
Assign Student to Route
Edit Student
Personal Details
Student Photo (shown on map)
JPEG or PNG, max 5 MB
Home Address
Parent / Guardian 1
Parent / Guardian 2 (Optional)
Emergency Contact (if different)
Medical Information
KCSIE 2023 Compliance: All student data is stored securely. Access is restricted to authorised staff only.
Enrolled Device
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Assign Group
Select a group for
Only groups with an active geofence mapping are listed.
Enroll Device
Student: —
Only unassigned devices are shown. Add a device first if none appear.
Add Device to Inventory
Unique identifier printed on the device
Set Password
Setting password for:
User Created
Staff member has been created. Share the credentials below securely — this is the only time the password is shown.
Temporary Password
The user must change this password on first login. If SMTP is configured, they will also receive it by email.
My Profile
?
—
—
Username
—
Role
—
Email
—
Department
—
Phone
—
Member Since
—
Click photo to change
DBS Certificate Number
—
Check Type
—
Check Date
—
DBS Expiry
—
DBS checks are mandatory for all school staff under KCSIE 2023. Renewals are required every 3 years.
Resolve Alert
Alert Type
—
—
Bulk Resolve Alerts
Period
FromTo
Edit Staff Member
DBS Check
Create Student Group
Used to assign students and link to geofence monitoring rules.
Name This Geofence
Alert Detail
Severity
Alert Type
Student
Triggered
Resolved
Notes
Bulk Upload
How to use:
Download the CSV template below
Fill in your data (do not change column headers)
Upload the completed CSV file
All rows must be valid — any error rolls back all changes
Click to select CSV file…
Click to select photos .zip (matched by photo_filename column) — required for new students
Marauders App — User Manualv2.1.0
Upload Document
Drag & drop or click to browse
PDF, Word, Excel, PowerPoint, text or image · Max 25 MB
Uploading…
Marauders App Safeguarding Platform
Version 2.1.0
Enterprise Edition·
Released June 2026
Release History
Raise a Support Ticket
Choose the category that best describes your issue.
Response and resolution targets are set from this.